Yes! Our website is set up to take retail orders for those of you who wish to purchase products for yourselves, there are no minimums when purchasing products at the retail price.
Our offices are open Monday through Friday from 10:00 AM to 6:00 PM (Pacific Standard Time). Orders placed online that are received by 12:00 PM (PST) will ship that same day. Phone orders, emailed orders, faxed orders and orders received by mail are generally processed and shipped within 48 business hours of their receipt. However, during our peak season (October – December), ALL ORDERS can take up to 72 business hours to process BEFORE they are shipped.
We accept Visa, MasterCard, Discover and American Express, as well as certified cashier’s checks and money orders. Schools are allowed to use school checks and churches may use church checks. We do not accept personal checks under any circumstances.
If there are any issues with your order, you must report the problem to us within 5 business days of receiving it, and we will take all measures to make it right. Any missing or damaged items reported after 5 days will not be honored. Please check your entire order before filing a missing or damaged item claim, because only 1 claim will be accepted per sales order (SO). No Exceptions.
Yes. Please indicate the desired delivery address on the order form or at checkout when placing your order online. If you are placing multiple orders for several individuals at different shipping addresses, keep in mind that you must still meet the $200 order minimum on your first order, even if this requires you to combine several orders for different customers and ship them to one address. Only one shipping address per order. Shipping charges will be applied to each order.
An item that is temporarily out of stock, but is anticipated to return to inventory is considered to be ‘On Backorder’. If you choose to leave the item(s) on your order, your credit/debit card will be authorized for the full order total, but settle for the item(s) shipping right away. You will be charged separately for the Backordered item(s)